2 LinkedIn Summary Examples for Customer Service Professionals

When it comes to landing customer service jobs, LinkedIn is one of the best tools at your disposal. Over 95% of recruiters use LinkedIn, so there are plenty of opportunities to discover new connections and land jobs on the platform.

However, it’s important to establish a strong presence on LinkedIn.

Weak or ‘bare-bones’ profiles can actually end up having a negative effect on your job search.

And when it comes to strengthening your LinkedIn profile, the summary is one of the most important parts to get right, along with the headline.

In this guide, we will show you how to write a powerful customer service LinkedIn summary. We’ll also provide two LinkedIn summary examples for customer service professionals. Whether you’re a customer service advisor, customer service manager or customer service executive, this guide will help you prepare a LinkedIn summary that gets results.

For further inspiration for your LinkedIn summary, check out our ultimate LinkedIn summary guide, which includes 20 LinkedIn summary examples.

I am a customer service executive with over 11 years’ experience in customer-facing environments. Passionate about customer service, I have built a track record for exceeding customer expectations on a consistent basis.

In August 2022, I was presented with an award for Customer Service Executive of the Year, selected out of a pool of over 50 colleagues. Further key successes in recent years include:

- Contributed to a 43% reduction in customer complaints by providing excellent customer service

- Reduced customer waiting times by 26% by implementing new customer service software

When I’m not working in customer service, I enjoy taking part in karate. I compete on an international level, and I have visited over 15 different countries while participating in competitions.

Please feel free to get in touch with me if you would like to know more about me. I look forward to hearing from you.

Skills: Customer service, customer engagement, Microsoft Office, Microsoft Excel, communication.

Using our LinkedIn profile summary formula is a sure-fire way of impressing other LinkedIn users, making yourself stand out and providing yourself with a greater chance of impressing potential employers.

Follow our 8-step formula to prepare yourself a great LinkedIn summary.

1. Tell the story of your career

2. Be authentic

3. Touch on your accomplishments and successes

4. Use numbers and metrics to bolster your profile

5. Articulate your unique value proposition

6. Convey your key skills and experiences

7. Optimise your summary with keywords

8. End with a clear call to action

Let’s take a look at this formula in more detail.

Your LinkedIn summary should tell the story of your career in an engaging way, providing an overview of who you are and what you do.

For example, how did you get into customer service? Why do you love your job? As a customer service professional, you may want to touch on your passion for customer service.

Other issues that you may want to touch on in your LinkedIn summary include:

- What are your career objectives?

- Transferable skills and experiences that you utilise in your job

The key to crafting the perfect LinkedIn summary is uniqueness. There are millions of users on LinkedIn, many in the same profession as you.

So in order to achieve your objectives on LinkedIn, it’s important to make yourself stand out.

Focus on what makes you different. Avoid being generic at all costs.

But how can you craft a unique LinkedIn summary?

The good news is you don’t need a huge list of major achievements to be unique. In fact, anyone can make their LinkedIn summary unique.

To prepare a unique summary, be personal. Use engaging writing and include content that isn’t generic. This might involve preparing a one-minute introduction video to add to your summary or uploading photos that detail your work.

If you can, identify your unique value proposition (UVP). This is your key selling point that will make recruiters want to hire you.

Including accomplishments in your LinkedIn summary can have a strong impact on recruiters and potential employers.

When highlighting your key achievements, use succinct writing and don’t go into too much detail. Use bullet points or symbols for ease of reading.

For customer service professionals, quantifying your accomplishments with numbers and metrics is a fantastic way of standing out from the competition.

Numbers and metrics provide tangible evidence of your ability to get results, so ensure to bolster your achievements with numbers in your summary.

A unique value proposition is the key, unique benefit that you offer to employers. It’s what sets you apart from the competition and makes you a valuable asset as a marketing professional.

The best LinkedIn summaries illustrate users’ unique value propositions in a concise manner, enabling recruiters to see the value in employing them.

How do you identify your unique value proposition?

To identify your unique value proposition, think about your key achievements and how you have added value in recent times.

Articulate your key skills in your LinkedIn summary, focusing on skills that are fundamental to customer service.

Ensure your work experience comes too. This may involve touching on your current role, as well as your less recent positions. By describing your work experiences, you can show how you achieved success and made an impact.

While the LinkedIn headline is the most important aspect of your LinkedIn profile in terms of optimising it for searches, your summary should also be optimised with strategically placed keywords.

This will help your LinkedIn profile appear in LinkedIn searches, as well as search engine results.

When writing your summary, ensure to include keywords that are relevant to customer service. To identify important keywords, study job postings for customer service roles. This will help you understand what recruiters may be searching for on LinkedIn.

At the end of your LinkedIn summary, include a specialties section. This is basically a list of your key hard skills, which is included to help you rank for those keywords.

Keywords for customer service include:

- Communication

- Customer engagement

- Customer service

- Customer service technologies

- Product knowledge

Study the customer service LinkedIn summary examples in this guide to see how we populated the summary with relevant keywords.

Wrap up your LinkedIn profile with a concise call to action. Tell the reader to do whatever it is you want them to do, whether it’s to get in touch regarding employment opportunities or to check out your website.

If you’re hoping to secure a new job on LinkedIn, ensure your call to action isn’t too pushy. There’s a common perception in recruitment that the best talent don’t need to pursue work, so be subtle.

Something along the lines of ‘I am always interested to hear from LinkedIn users regarding potential career opportunities’ would be ideal.

It’s a good idea to be even vaguer if you’re currently employed and you don’t want your employer to know that you’re pursuing new opportunities.

If you’re in such a situation, simply state that you’re open to receiving messages from people who want to know more about you.

I got into customer service because I love working with customers and solving their problems. Having started out as a customer service advisor, I have since progressed to the role of customer service manager.

I am currently employed at Example Company. In this role, I oversee the delivery of customer service excellence while managing a team of eight.

My successes during my time in this role include:

- Generated over 5,000 positive reviews for the company by providing excellent customer service

- Reduced customer waiting times by 43% by implementing new software and recruiting new customer service staff

When I’m not working in customer service, I love to get involved in volunteering. I am an active volunteer at my local soup kitchen, where I cook meals for homeless people. I also volunteer as a dog walker at an animal charity.

I always love to hear from other LinkedIn users, so feel free to get in touch with me if you would like to know more.

Ensure to write your LinkedIn summary in first person. First person is a personal narrative. It enables you to tell your career story in an engaging way. It also provides you with a better chance of building valuable connections on LinkedIn.

When preparing your LinkedIn profile, ensure it is consistent with your CV. When you apply for jobs with your CV, recruiters often navigate to your LinkedIn profile. For this reason, it’s important to ensure your CV and LinkedIn profile are sending out the same message.

Many LinkedIn users are unaware they can add media to their LinkedIn summary. Uploading media backs up your summary with tangible proof of your successes, offering insight into your life as a customer service professional and showing what makes you unique.

Uploading media to your summary is a great way of making yourself stand out.

But, as a customer service professional, what type of media would be appropriate to upload to your summary?

Options of media content to upload include images related to your customer service roles. Make use of free image creating platforms, such as Canva, to create attractive images that showcase your successes as a customer service professional.

Another media option is to record a short video to introduce yourself. Describe your career as a customer service professional and touch on how you add value to employers. Keep your video professional and short, no more than one minute in length.

Adding videos to your summary makes it more personal and provides you with a stronger platform to build connections.

Have you appeared in online articles in a professional capacity? If so, upload such articles to your LinkedIn summary. Adding links to articles you’ve been featured in helps make you come across as an authority in your field.

How do you add media to your LinkedIn summary?

To add media to your summary, click the ‘+’ symbol, then select ‘upload file’ or ‘add a link’. Then add the file that you would like to upload to your summary.

We hope you have found this guide to LinkedIn profile summaries for customer service professionals helpful.

For further help with your LinkedIn summary, view our ultimate guide to LinkedIn summaries, which includes 20 LinkedIn summary examples. Or view our guide to LinkedIn headlines, which includes 15 LinkedIn headline samples.