3 Job-Winning Customer Service Cover Letter Examples

When applying for customer service jobs, it’s important to equip yourself with a strong cover letter to make yourself stand out. Cover letters are the first thing recruiters read when you apply for jobs, so it’s vital that they make a positive impression.

In this guide, we’ll show you how to do exactly that. Read on to learn everything you need to know to write a good customer service cover letter that helps you land job interviews.

This guide covers all aspects of cover letter writing for customer service jobs. This includes:

- How to format and structure your customer service cover letter

- The most important skills for customer service professionals and how to convey them on your cover letter

- How to make yourself stand out from the competition

- How to write a customer service cover letter with no experience

If you need help preparing for customer service job interviews, take a look at our guide that covers the most common customer service job interview questions and how to answer them.

To make sure your cover letter sells you as well as possible, it’s a good idea to follow a specific structure, such as the one we have detailed below.

1. Introduction

2. Overview of Experience and Expertise

3. Key Selling Points

4. Research

5. Key Skills

6. Ending and Call to Action

Let's take a look at this six-step cover letter writing process in more detail.

Start your cover with a professional, concise introduction. Touch on the role you’re applying for and why you’re a perfect fit for the job.

Provide a brief overview of your experience and expertise to show how you’re capabilities are aligned with the requirements of the job.

You may want to consider highlighting your current customer service job or touching on your key achievements.

To stand out from the crowd, focus on your key selling points and what makes you unique.

For example, have you got a proven track record of improving customer satisfaction or transforming underperforming customer service departments.

When writing your customer service cover letter, identify your key selling points and convey them to the reader.

Research is one of the most important aspects of writing a cover letter for a job. By researching the company you’re applying to work for, you can tailor your cover letter to their culture and values.

This also shows recruiters that you’re genuinely interested in working for the company.

Highlight a number of your key skills to show recruiters what you bring to the table. Consider providing examples of times you have used the skills to achieve positive outcomes.

Take a look at the customer service cover letter templates in this guide and note how the individuals’ key skills are highlighted to great effect.

Conclude your cover letter with a clear call to action. When applying for jobs, this will usually be to ask the reader to get in touch with you.

There are a number of essential skills that recruiters look for in customer service job candidates. If you can demonstrate your proficiency with these skills on your cover letter, you’ll stand a greater chance of succeeding with your job applications.

But what are the most important skills for customer service professionals?

Here, we list the 5 most important customer service skills and how to show them on your cover letter.

Of course, you should only highlight skills that you do in fact possess. We would never recommend lying on your cover letter.

Customer service is built on effective communication. It’s arguably the most important skill for customer service professionals.

So, if you’re blessed with good communication skills, it’s a great idea to showcase the skills on your cover letter. This will show recruiters that you can be a valuable asset to their company.

How do you show your communication skills on your cover letter?

As a customer service professional, one of the best ways to showcase your communication capabilities is to highlight problems you solved by utilising your communication skills.

The way your cover letter is written can also indicate your communication proficiency. Cover letters that use professional, engaging writing indicate applicants with good communication skills.

In customer service, empathy is basically about caring about customers. You will be much more likely to achieve customer satisfaction if you can emphasise with customers, understand their needs and show that you genuinely care about their problems.

As such, empathy is one of the most important skills for those who work in customer service.

But how do you show your empathy on your cover letter?

Highlight your commitment to providing excellent customer service. Provide examples of times you’ve gone above and beyond to achieve customer satisfaction. This will show that you care about customers.

Take a look at the customer service cover letter templates in this guide and not how the applicants highlight their passion for providing customer service excellence.

Those who work in customer service are tasked with solving customers’ problems on a regular basis. It’s essential that they are able to do this efficiently and effectively.

How do you show your problem-solving skills on your cover letter?

Showcase your successes in customer service that involved solving problems for customers. If possible, use numbers to bolster your accomplishments. This will show recruiters that you’re a successful problem-solver.

Here is an example:

'In 2018, I executed a new customer service strategy that reduced customer complaints by over 23% and eliminated the need for additional customer service representatives'.

To learn how to demonstrate your problem-solving skills in job interviews, take a look at the 15 most common customer service job interview questions and answers. This includes how to show your problem-solving skills in customer service job interviews.

Customer service staff are the face of companies. They’re the first, and often the only, staff members who customers come into contact with.

For this reason, it’s important for those who work in customer service to be highly professional.

How do you show your professionalism on your cover letter?

The way your cover letter is written and presented can speak volumes about your professionalism. For example, if your cover letter is full of grammatical errors and contains inconsistent formatting, it may indicate an unprofessional applicant.

On the other hand, if your cover letter is error-free and well-presented, you’re more likely to come across as someone who is professional.

Customers generally feel more at ease when dealing with staff who are enthusiastic. An enthusiastic demeanour shows customers that you care about solving their problems and meeting their needs.

How do you show your enthusiasm for customer service on your cover letter?

Ensure your commitment to achieving customer satisfaction and going the extra mile for customers comes across.

This will show recruiters that you’re enthusiastic about customer service.

Don’t worry if you don’t have any customer service experience. You can still write a strong cover letter that impresses recruiters.

If you've got no experience, the key is to focus on your transferable skills and experiences.

Customer service requires many skills that are not specific to customer service. These include communication, customer engagement and problem-solving. While you may have no experience in customer service, you will likely have experience in at least one of these areas.

Have you worked with customers to solve problems? Have you got experience engaging with people in a professional manner over the telephone?

By focusing on such relevant experiences, you can demonstrate your ability to make a positive impact as a member of Customer Service teams.

When you write cover letters for jobs, they should be customised to each company and job application. This will ensure you include all the relevant information and make a positive impact on recruiters.

To customise your cover letter, it’s a good idea to do some research into the company you’re applying to work for. Research will help you understand the company’s values and culture. You can then prepare you cover letter in line with your research, showing recruiters how you align with the company's values and culture.

A simple way to get started with your research is to take a look at the company’s website and the job description.

Study the customer service cover letter samples in this guide and note how the applicants’ research makes the cover letters unique and personal.

After applying for the job you’re pursuing, you would be wise to start getting yourself prepared for job interviews.

Check out our customer service job interview guide, which includes the 15 most common customer service job interview questions and how to answer them.