When answering behaviour-based job interview questions, such as ‘tell me about a time you demonstrated leadership’, you should use the STAR method.
STAR is a structured method of answering job interview questions. STAR stands for Situation, Task, Action and Result. When using the STAR method, you start by describing the situation you were faced with, followed by the task at hand, the action you took and the end result.
Here is an example answer the ‘tell me about a time you demonstrated leadership’ question that uses the STAR method.
‘When I joined Example Company as an operations manager, I assessed the existing operations within the company. I soon came to realise that members of the team were not performing as effectively and efficiently as possible. This was mostly because they were not proficient with the technology that was in place. (This is the Situation).
As the operations manager, it was my job to ensure staff were performing to high standards. So I decided I had to make changes to get the best out of the team. (This is the Task).
After identifying this issue, I established training workshops for team members, which focused on the technology solutions that the company used. The workshop ran for 12 weeks and operated with the goal of providing team members with advanced skills in the use of the technology. (This is the Action).
Following the implementation of the workshops, staff members became proficient with the technology. As a result, operations ran much more smoothly. I received written commendation from the company’s leadership team for my role in improving efficiency and effectiveness in the workplace. (This is the Result).