Customer Service – The role of a flight attendant is fundamentally about providing a positive, pleasant experience for customers while ensuring their safety. Excellent customer service skills play a big role in delivering these positive experiences.
However, simply stating that you have great customer service skills isn’t going to add any real value to your CV. You can be sure that almost everyone who applies for cabin crew jobs is going to claim to have great customer service skills, but less will actually demonstrate these skills.
Notice in the cabin crew CV sample above that customer service is focused on heavily. In this example CV, her customer service skills are demonstrated in a highly-effective manner.
Detail your specific experiences interacting with customers. Draw attention to your time in customer-facing roles and highlight your achievements while dealing with customers.
Maybe you once went the extra mile for a customer who was dissatisfied or turned a dissatisfied customer into a repeat customer? These are tangible achievements that show your customer service qualities, and they add a great deal of value to your CV.
Whether or not you have experience in cabin crew roles, it’s important that you highlight your experience engaging with customers (or people in general if you don’t have customer experience).
If possible, try to draw attention to your customer service capabilities in your summary/professional profile. Take a look at the cabin crew CV sample in this guide to see how we presented the client's cabin crew skills in the summary, including customer service.
Communication – A key part of your job as a member of the cabin crew will involve communication, both with customers and colleagues. You will be required to communicate safety/emergency procedures to passengers in a clear manner and liaise with your colleagues to ensure the efficiency of cabin tasks.
An effective way of demonstrating your communication skills is to draw attention to both your work and non-work activities.
Have you taken part in public speaking events?
Have you delivered presentations or led meetings in your previous positions? Outlining these kinds of experiences is a great way of letting recruiters gain an understanding of your communication skills.
Professionalism – As the face of the airline, you will play a key role in determining what customers think of the airline. This is why recruiters look for cabin crew members who can demonstrate a strong degree of professionalism on a consistent basis.
You need to be able to maintain your professionalism in challenging situations or when dealing with problematic passengers. Highlighting specific experiences where you demonstrated your professionalism in such situations will have a positive impact on your CV.
Teamwork – Cabin crew operations run smoothly when team are cohesive and working collaboratively.
Very often, you will be working with new people who you have never met. As such, you need to able to quickly adapt to working in new teams and bond with people from various backgrounds.
Working effectively as a team might extend to taking over your colleagues tasks while they assist an elderly passenger or asking them to assume your responsibilities in order to achieve positive outcomes.
To draw attention to your team working skills, you might want to describe your experiences outside of employment. This could range from captaining your local rugby team to success or collaborating with fellow students during a group project at university.
Teamwork is a very important skills to showcase in your cabin crew resume or stewardess resume.
Adaptability – As a flight attendant, you’re likely to get about 156 days off per year, a significant number in comparison to the average office worker who gets around 96 days off per year.
Despite this, air hostesses need to be adaptable with regards to their plans at home. Flight delays are not uncommon, and you should be prepared to make changes to your plans at short notice.
Not only should you exhibit adaptability with your plans back home, but also with your activities during the course of flights. Altering your priorities as flights progress in order to adapt to new situations is an important part of the role.
Demonstrate your penchant for adaptability in your CV by specifying times when you acquired new skills to perform new tasks, took on new responsibilities or developed alternative solutions to problems.