I’m a flight attendant with over 7 years’ experience in business class and first class environments. For the past four years I’ve been working with British Airways, supporting the delivery of service excellence during transatlantic flights.
During my time in this role, I have spent over 5,000 hours in the air, travelling to locations including Florida, South Carolina, New Mexico, California and New York. As many of our business class customers are regulars, I’ve developed an understanding of their preferences and built a rapport with them, which has enabled me to provide a tailored, more effective service.
Prior to becoming a flight attendant, I worked as a customer service manager in the sports clothing sector. I was responsible for managing customer complaints and ensuring customers’ experience with the company was a positive one. This customer service experience stood me in good stead to transition to cabin crew roles; I was able to utilise my customer service skills to improve passengers’ onboard experience and ensure they felt appreciated as customers.
In the future, I intend to continue to provide passengers with an excellent service as a business class flight attendant. If you’re interested in learning more about me or just want to chat, feel free to send me a message.
Specialities: Customer service, conflict resolution, first-aid, customer engagement, health & safety.