As a hotel manager, communication is your bread and butter. Smooth-running hotels are like well-oiled machines. Think of good communication as the oil.
It’s what keeps things running efficiently.
Hotel managers need to ensure efficient communication between multiple departments. To ensure these departments are aligned with the overall vision of the company, hotel managers must ensure robust channels of communication are in place.
Additionally, hotel managers are required to liaise with a multitude of colleagues and guests on a daily basis. Whether it is stepping into to resolve disputes with guests or conferring with departmental managers, communication is crucial to success in hotel management.
With this in mind, communication is the most important soft skill for hotel managers. As such, a great hotel manager CV will show that you are an adept communicator with a track record of facilitating the smooth-running of hotels by establishing strong channels of communication.
So how do you showcase your communication skills in your CV?
As mentioned previously, it is much more beneficial to show your communication skills, rather than to tell the reader about them.
The most effective way to do this is to use the career summary section of your CV, where you describe your past and present jobs, to demonstrate your communication skills.
In the career summary – some people call this section career history or professional experience – provide specific examples of successes that have resulted from your communication skills.
This way, you’re not simply writing that you have communication skills. Instead, you’re actually providing it with tangible evidence.
Here is an example:
“Established weekly meetings with the hotel’s department managers to confer on strategy and discuss the development of new processes, resulting in a more aligned way of working”
In the hotel manager’s sample above, the candidate shows that he or she has been actively focusing on improving channels of communication. By bringing department managers together to improve ways of working, it demonstrates his or her ability to add value through communication.
Here is another example of how career summary descriptions can highlight communication skills:
“Presented data-driven reports to members of the hotel’s Board to encourage them to use a more effective marketing approach”
In this example, the hotel manager shows that he or she is capable of engaging with colleagues at senior level to deliver positive outcomes.
It’s important to note that communication is made up of multiple different skills, including presentation and active listening. In the sample above, the hotel manager uses her presentation skills to draw attention to his communication acumen.
When you begin to write about your communication successes, think about more than just verbal communication. Think about times you have listened or presented to add value.